FAQs

• Why is there a deposit for test kits?

  IGeneX has started to take test kit deposits in order to streamline the ordering and processing of both your test kits as well as your samples. This deposit will be deducted from the total cost of test(s). In order to receive credit for the deposit against the cost of testing, please use the original test requisition form received with the kit. (Copies will not be accepted)

  Test Kit Deposit Refund Policy
  The $20 test kit deposit is non-refundable under the following conditions:

  1. Unused Test Kit
  2. Expired Test Kit
  3. Test(s) Cancellation
• I received an IGeneX patient statement indicating my coverage may be covered by another payer or under a capitation managed care plan. What should I do?

  Additional insurance billing information is needed. Please fax a copy of front and back of your Primary Healthcare Insurance card to (650) 424-1196 or mail to the address below:

  IGeneX, Inc.
  Attn: Billing Department
  556 Gibraltar Drive
  Milpitas, CA 95035
• I have Medicare. Why did I receive an IGeneX patient statement with an outstanding balance?

  You may receive an IGeneX patient statement for a variety of reasons, for example:

  • The service you received may not be covered by your Medicare or Medicare (Senior) Advantage Plan for the following reasons:
    1. This is a non-covered service because it is a routine/preventive exam or a diagnosis/screening procedure done in conjunction with a routine preventive exam
    2. Procedure is not deemed medical necessity
    3. Payment is denied when performed/billed by this type of provider
    4. The referring provider is not eligible to refer the service billed
    5. Expenses incurred prior to coverage
  • You may have a copayment, coinsurance or deductible for your services rendered at IGeneX

   

  Please make payment to IGeneX using one of the following methods:

  • Contact IGeneX Billing Department at (800) 832-3200, Option 4.
  • Mail your payment to the address shown on your statement. Please remember to attach the stub from your invoice when mailing in your payment. If pay by check, please make check payable to IGeneX, Inc.

   
• I have Medicare. Will it cover my services rendered at IGeneX?

  IGeneX will accept patients with Medicare Part B (Medical) Coverage. To ensure coverage on your services rendered at IGeneX, your ordering/referring physician must also be eligible to refer Medicare patients. Your ordering/referring physician must meet the following three requirements:

  • Have an individual National Provider Identifier (NPI)
  • Be enrolled in PECOS with either an “approved” or an “opt-out” status.
  • Be of a specialty type that is eligible to order/refer

   

  IGeneX, also accepts most Medicare Preferred Provider Organization (PPO) Plans offered by a private company that contracts with Medicare. Some Medicare Health Maintenance Organizations (HMO) Plans may allow you to receive some out-of-network services.

  To ensure benefit coverage, please contact your Medicare insurance company for benefit-specific information.

  Please refer to IGeneX Payment and Billing policies for details click here .
• Does IGeneX accept Tricare?

  IGeneX is a nonparticipating provider and does not agree to accept the Tricare-allowable charge or file claims on behalf of the beneficiary. IGeneX may charge up to 15% above the Tricare allowable charge.