FIND A PHLEBOTOMIST: During COVID-19, many offices are using virtual appointments with patients, making phlebotomy access challenging. We have compiled a full list of IGeneX affiliated phlebotomists, as well as additional phlebotomy resources, on our Blood Draw Locator page.

COVID-19 Testing

RNA and Antibody Testing Now Available!

Fast, accurate testing to determine the presence of Coronavirus and SARS-CoV-2 antibodies.

TO GET TESTED.

(Employers: See details of our special program to test employees.)

UNPARALLELED

TICK-BORNE DISEASE TESTING

IGeneX is a leading testing lab for Lyme Disease, Relapsing Fever, Babesia, Bartonella, Rickettsia, and other Tick-Borne diseases.

TO GET TESTED.

THE IGENEX ADVANTAGE

For over 25 years, IGeneX has been the global leader in the research and development of tests that accurately detect Lyme disease, Relapsing Fever, and other tick-borne diseases. Tick-borne illnesses can affect every part of your life, and without effective diagnosis and treatment, symptoms can often worsen and progress into severe and even life-threatening health issues. And when you can’t find the cause or a way to get better, your quality of life suffers. At IGeneX, we make it our singular mission to offer best-in-class testing for tick-borne diseases that delivers the most comprehensive and accurate results possible, so you can find the right treatment path to restore your health and get back to enjoying your life.

HOW IT WORKS

Order a kit

Order a collection kit right here on the IGeneX website for a small deposit that will be applied to your testing fees.

Order a Test Kit

Complete Paperwork

Complete the paperwork with your doctor to determine which tests IGeneX should conduct with your samples.

Get Blood Drawn

Take your collection kit to a blood draw site or collect your urine or miscellaneous sample at home.

Find a Blood Draw Site

Get Results

Ship everything to IGeneX. We will conduct the appropriate tests and send the results to your doctor.

IGENEX SUCCESS STORIES

IGENEX FEATURED IN

“Doctors told me it was just ‘stress’ or ‘All in my head’, but I finally figured it out and you can too. …… The best lab to do this is called IGeneX.”

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“IGeneX confirmed the presence of Lyme disease in her blood, caused by the bite of an infected tick”

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“I decided to have IGeneX testing, which is more accurate than the testing available through Labcorp, Quest and similar mainstream labs.”

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Testing for Patients in Mexico

IGeneX now offers testing to patients in Mexico through a partnership with CENAREM, a specialized laboratory with more than 30 locations throughout Mexico, including in Guadalajara, Monterrey, and Mexico City. Find out more about CENAREM today.

What are Ticks?

Ticks come in a lot of different varieties, and are most often found in grassy or wooded areas. Learn more about how you can spot a potentially dangerous tick.

Have you been bitten by a tick and still have the tick? Go here to learn how to get the tick tested.

Symptom Checker

If you’ve been sick and aren’t getting better, use this symptom checker to determine your likelihood of having Lyme disease or other associated tick-borne illnesses.

Order a Kit or Test

You or your doctor can order a specimen collection kit directly from IGeneX. This includes the Blood Kit, Urine Kit, and Miscellaneous Kit. To see all the tests available from IGeneX, please download the Test Requisition Form.

FAQs

  • Why is there a deposit for test kits?

    IGeneX has started to take test kit deposits in order to streamline the ordering and processing of both your test kits as well as your samples. This deposit will be deducted from the total cost of test(s). In order to receive credit for the deposit against the cost of testing, please use the original test requisition form received with the kit. (Copies will not be accepted)

    Test Kit Deposit Refund Policy
    The $20 test kit deposit is non-refundable under the following conditions:

    1. Unused Test Kit
    2. Expired Test Kit
    3. Test(s) Cancellation
  • I received an IGeneX patient statement indicating my coverage may be covered by another payer or under a capitation managed care plan. What should I do?

    Additional insurance billing information is needed. Please fax a copy of front and back of your Primary Healthcare Insurance card to (650) 424-1196 or mail to the address below:

    IGeneX, Inc.
    Attn: Billing Department
    556 Gibraltar Drive
    Milpitas, CA 95035

  • I have Medicare. Why did I receive an IGeneX patient statement with an outstanding balance?

    You may receive an IGeneX patient statement for a variety of reasons, for example:

    • The service you received may not be covered by your Medicare or Medicare (Senior) Advantage Plan for the following reasons:
      1. This is a non-covered service because it is a routine/preventive exam or a diagnosis/screening procedure done in conjunction with a routine preventive exam
      2. Procedure is not deemed medical necessity
      3. Payment is denied when performed/billed by this type of provider
      4. The referring provider is not eligible to refer the service billed
      5. Expenses incurred prior to coverage
    • You may have a copayment, coinsurance or deductible for your services rendered at IGeneX

     

    Please make payment to IGeneX using one of the following methods:

    • Contact IGeneX Billing Department at (800) 832-3200, Option 4.
    • Mail your payment to the address shown on your statement. Please remember to attach the stub from your invoice when mailing in your payment. If pay by check, please make check payable to IGeneX, Inc.

     

  • I have Medicare. Will it cover my services rendered at IGeneX?

    IGeneX will accept patients with Medicare Part B (Medical) Coverage. To ensure coverage on your services rendered at IGeneX, your ordering/referring physician must also be eligible to refer Medicare patients. Your ordering/referring physician must meet the following three requirements:

    • Have an individual National Provider Identifier (NPI)
    • Be enrolled in PECOS with either an “approved” or an “opt-out” status.
    • Be of a specialty type that is eligible to order/refer

     

    IGeneX, also accepts most Medicare Preferred Provider Organization (PPO) Plans offered by a private company that contracts with Medicare. Some Medicare Health Maintenance Organizations (HMO) Plans may allow you to receive some out-of-network services.

    To ensure benefit coverage, please contact your Medicare insurance company for benefit-specific information.

    Please refer to IGeneX Payment and Billing policies for details click here .

  • Does IGeneX accept Tricare?

    IGeneX is a nonparticipating provider and does not agree to accept the Tricare-allowable charge or file claims on behalf of the beneficiary. IGeneX may charge up to 15% above the Tricare allowable charge.