KNOW THE ANSWER
KNOW THE ANSWER
Order a Kit
Patients can order a collection kit for a small $20 deposit that will be applied to the testing fees. (Doctors are supplied kits in bulk at no charge.)
Order a Test Kit
Complete Paperwork
Doctor and patient work together to complete the Test Requisition Form to determine which tests should be ordered.
Get Blood Drawn
The collection kit is taken to a blood draw site. Urine or miscellaneous samples can be collected at home.
Find a Blood Draw Site
Get Results
Ship everything to IGeneX. We will conduct the appropriate tests and send the results to the prescribing physician.
CULTURE TESTING NOW AVAILABLE!
Available for Lyme disease, TBRF, Babesiosis, Bartonellosis, Rickettsiosis, and Ehrlichiosis.
CULTURE TESTING NOW AVAILABLE!
The new IgX cePCR test is available for Lyme disease, TBRF, Babesiosis, Bartonellosis, Rickettsiosis, and Ehrlichiosis.
THE IGENEX ADVANTAGE
Find out why IGeneX is the global leader in the research and development of tests that accurately detect Lyme disease, Relapsing Fever, and other tick-borne diseases. At IGeneX, we make it our singular mission to offer best-in-class testing for tick-borne diseases that delivers the most comprehensive and accurate results possible, so you can find the right treatment path to restore your health and get back to enjoying your life.
IGENEX BOOTCAMP ON-DEMAND
Two of the most knowledgeable and influential members of the tick-borne disease community, Dr. Joseph Burrascano, Jr. MD and Dr. Tom Moorcroft, DO, recently hosted an immersive three-hour webinar on the diagnosis and treatment of tick-borne diseases. Topics included how to clinically diagnose Lyme disease and the co-infections, the most accurate testing options for each disease, custom treatment protocols, patient case studies and more. View each presentation below.
IGENEX PATIENT SUCCESS STORIES
"IGeneX is a lab I trust!"
KELLEY’S STORY
"IGeneX is a lab I trust!"
GET STARTED WITH IGENEX TODAY
The first step in getting tested with IGeneX is to order a test collection kit. Choose between a Blood, Urine, or Miscellaneous kit, depending on the test you will be doing. The Blood Kit is the most common, and works with 95% of tests. Doctors can order unlimited quantities of kits at no charge. Patients are required to deposit $20, which is applied to the testing fees.
IGENEX LABORATORY FEATURED IN
“Doctors told me it was just ‘stress’ or ‘All in my head’, but I finally figured it out and you can too. …… The best lab to do this is called IGeneX.”
“IGeneX confirmed the presence of Lyme disease in her blood, caused by the bite of an infected tick”
“IGeneX, a diagnostic testing company in Milpitas, California, gets around 15 calls a day from companies across the country inquiring about its employer testing program.”
IGeneX Interviewed by TBC
Popular podcast Tick Boot Camp recently invited Stuti Vora, customer service supervisor of IGeneX, to discuss how and why IGeneX has become the laboratory most trusted by patients in the Lyme disease community.
What are Ticks?
Ticks come in a lot of different varieties, and are most often found in grassy or wooded areas. Learn more about how you can spot a potentially dangerous tick.
Have you been bitten by a tick and still have the tick? Go here to learn how to get the tick tested.
Symptom Checker
If you’ve been sick and aren’t getting better, use this symptom checker to determine your likelihood of having Lyme disease or other associated tick-borne illnesses.
Order a Kit or Test
You or your doctor can order a specimen collection kit directly from IGeneX. This includes the Blood Kit, Urine Kit, and Miscellaneous Kit. To see all the tests available from IGeneX, please download the Test Requisition Form.
FAQs
- IGeneX does not accept assignment from or submit claims to insurance companies except for patients who have Medicare – Medical (Part B) coverage.
- Medicare Part B payments may be made directly to patients; patients will be responsible for reimbursing IGeneX for any payments they receive and for any services that are not covered by Medicare.
- IGeneX will send you an itemized statement of charges. The statement lists the services you received, along with the amount charged, and the CPT (procedure) codes.
Each health insurance policy is different. To ensure that you will be reimbursed for services rendered at IGeneX, we recommend you contact your health insurance carrier for benefit-specific information in advance.
Please refer to the IGeneX price list for test descriptions and CPT (procedure) codes click here.
IGeneX is not required to be FDA approved. IGeneX provides services on clinical samples. We do not sell test kits.
IGeneX is open Monday through Friday 8:00 am — 5:00 pm, PST (Except Holidays). Our phlebotomy hours are Monday through Friday 8:30 am — 4:00 pm, PST.
IGeneX has started to take test kit deposits in order to streamline the ordering and processing of both your test kits as well as your samples. This deposit will be deducted from the total cost of test(s). In order to receive credit for the deposit against the cost of testing, please use the original test requisition form received with the kit. (Copies will not be accepted)
Test Kit Deposit Refund Policy
The $20 test kit deposit is non-refundable under the following conditions:
- Unused Test Kit
- Expired Test Kit
- Test(s) Cancellation
Additional insurance billing information is needed. Please fax a copy of front and back of your Primary Healthcare Insurance card to (650) 424-1196 or mail to the address below:
IGeneX, Inc.
Attn: Billing Department
556 Gibraltar Drive
Milpitas, CA 95035
